FLYTE NIKOLA

We strive to deliver your purchase with superior customer service and flexibility each and every time. We offer two types of delivery determined by the products you order.

Small / medium parcel – small items (eg. bed linen, cushions) will be delivered by Australia Post or our freight partner. All orders must be signed for on delivery; if no one is available to sign for the delivery, a card outlining alternative arrangements will be left.

White glove delivery service – most of our larger items will be delivered inside your home by white glove delivery service where we’ll carefully unpack, inspect, assemble and place the item in the room of your choice. We’ll also remove all packaging materials when we leave allowing you to enjoy your new piece of furniture sooner.

A representative from our client services team will contact you to arrange your delivery. We ask that you or an authorised representative be home for your delivery and provide a signature upon receipt.

How will you know your Online Order has been shipped?
As soon as you place an order with ECOHOUZ you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How much does delivery cost?
Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product, as well as where it's being delivered.

How long until you receive your Online Order?
Depending on your location, delivery will be within five (5) to ten (10) business days for items that are "In stock". Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.For any international shipping questions, please contact us.

Important notice RE: Customs Fees
Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer’s responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

By law, we have to declare the status (i.e. “merchandise” or “gift”) and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.

Returns & Exchange
We offer exchanges within 14 days of purchase.  Contact us with your exchange details including tracking number and we will contact you within 24 hours. We do not accept returns, however faulty or damaged goods will be replaced or refunded. Your replacement or refund is subject to you returning the original product. If a refund is required, it will be provided via whichever form of payment used in the original transaction.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by ECOHOUZ and transfer of responsibility in the same way.

My order hasn't arrived, what now?
If your order hasn't arrived, please contact us, and we will look into it for you.