Delivery information

We strive to deliver your purchase with superior customer service and flexibility each and every time. We offer two types of delivery determined by the products you order.

Small / medium parcel – small items (eg. bed linen, cushions) will be delivered by Australia Post or our freight partner. All orders must be signed for on delivery; if no one is available to sign for the delivery, a card outlining alternative arrangements will be left.

White glove delivery service – most of our larger items will be delivered inside your home by white glove delivery service where we’ll carefully unpack, inspect, assemble and place the item in the room of your choice. We’ll also remove all packaging materials when we leave allowing you to enjoy your new piece of furniture sooner.

A representative from our client services team will contact you to arrange your delivery. We ask that you or an authorised representative be home for your delivery and provide a signature upon receipt.